Terms of service

TERMS OF SERVICE

Tails Central
Operated by: Wellnex India Consumer Private Limited
CIN: U47912KA2024PTC188102
Website: www.tailscentral.com
Effective Date: [Insert Date]

1. INTRODUCTION

Welcome to Tails Central. These Terms of Service (“Terms”) govern your access to and use of www.tailscentral.com (the “Website”), operated by Wellnex India Consumer Private Limited (“Company”, “Tails Central”, “we”, “our”, or “us”).

By accessing, browsing, or purchasing from this Website, you agree to be legally bound by these Terms, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this Website.

If you do not agree, you must not use this Website.

2. ELIGIBILITY

You must:

  • Be at least 18 years of age

  • Be legally capable of entering into binding contracts under Indian law

  • Provide accurate and complete information during registration and checkout

We reserve the right to suspend or terminate accounts that provide false or misleading information.

3. ABOUT TAILS CENTRAL

Tails Central is positioned as a trusted pet care platform offering:

  • Pet food and nutrition products

  • Grooming and lifestyle products

  • Health and wellness products

  • Prescription-based veterinary products (where applicable)

  • Subscription services

  • AI-powered product recommendations

Tails Central operates as a responsible and reliable pet care authority. However, we are not a veterinary clinic and do not provide medical diagnosis or treatment.

4. ACCOUNT REGISTRATION

You may create an account to:

  • Track orders

  • Access subscriptions

  • Store pet profiles

  • Receive personalized recommendations

You are responsible for:

  • Maintaining confidentiality of login credentials

  • All activity under your account

We reserve the right to suspend or terminate accounts for misuse, fraud, or policy violations.

5. PRODUCTS AND SERVICES

5.1 Product Information

We strive for accuracy in:

  • Product descriptions

  • Ingredients

  • Pricing

  • Images

However:

  • Packaging may vary from images

  • Manufacturers may update formulations

  • Minor discrepancies may occur

We do not guarantee that all content is error-free.

5.2 Prescription & Health Products

Certain products may require:

  • Valid veterinary prescription

  • Verification before dispatch

By uploading a prescription, you confirm:

  • It is genuine and issued by a licensed veterinarian

  • It belongs to the pet for whom the product is being purchased

Tails Central reserves the right to:

  • Request additional documentation

  • Reject invalid or expired prescriptions

  • Cancel non-compliant orders

Health information provided on the Website is for educational purposes only and does not substitute professional veterinary advice.

6. PRICING & PAYMENT

All prices:

  • Are listed in Indian Rupees (INR)

  • Are inclusive of applicable taxes unless stated otherwise

We reserve the right to:

  • Modify prices without prior notice

  • Correct pricing errors

  • Cancel orders placed at incorrect prices

Accepted payment methods may include:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • COD (where available)

Orders are confirmed only upon successful payment authorization.

7. SUBSCRIPTIONS

Tails Central may offer subscription-based purchasing for recurring pet essentials.

By subscribing:

  • You authorize recurring billing

  • You agree to automatic renewal unless canceled

  • You may modify or cancel before the billing cut-off date

We reserve the right to:

  • Adjust subscription pricing with prior notice

  • Suspend subscriptions for failed payments

8. AI RECOMMENDATIONS & PERSONALIZATION

The Website may use AI-driven tools to provide:

  • Product recommendations

  • Refill reminders

  • Nutrition suggestions

These tools:

  • Are informational in nature

  • Do not replace veterinary consultation

  • Depend on data you provide

Tails Central is not liable for outcomes resulting from automated suggestions.

9. ORDER ACCEPTANCE & CANCELLATION

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities per customer

  • Cancel orders suspected of resale abuse or fraud

Orders may be canceled due to:

  • Stock unavailability

  • Payment failure

  • Compliance issues (e.g., prescription validation)

Refunds (if applicable) will follow our Refund Policy.

10. SHIPPING & DELIVERY

Delivery timelines are estimates and may vary due to:

  • Logistics constraints

  • Weather

  • Regulatory delays

  • Third-party courier issues

Risk transfers to the customer upon successful delivery at the provided address.

Full shipping terms are detailed in our Shipping Policy.

11. RETURNS & REFUNDS

Returns are governed by our Return & Refund Policy.

Certain products may not be returnable, including:

  • Opened pet food

  • Health supplements

  • Prescription medicines

  • Hygiene-sensitive items

We reserve the right to inspect returned products before approving refunds.

12. USER CONDUCT

You agree not to:

  • Use the Website for unlawful purposes

  • Upload false prescriptions

  • Attempt fraud or chargebacks without cause

  • Reverse engineer Website systems

  • Upload harmful code

  • Post defamatory or misleading reviews

Violation may result in:

  • Account suspension

  • Legal action

  • Reporting to authorities

13. INTELLECTUAL PROPERTY

All Website content including:

  • Logo

  • Branding

  • Design elements

  • Product descriptions

  • Graphics

  • Technology

Are owned by Wellnex India Consumer Private Limited or licensed to us.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

14. THIRD-PARTY LINKS

The Website may contain links to third-party platforms. We are not responsible for:

  • Their content

  • Privacy practices

  • Services

Accessing third-party websites is at your own risk.

15. DISCLAIMER OF WARRANTIES

The Website and products are provided “as is” and “as available”.

We do not warrant:

  • Uninterrupted access

  • Error-free operation

  • Guaranteed medical outcomes

Pet health depends on multiple factors beyond product usage.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Tails Central shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of data

  • Emotional distress

  • Veterinary costs

Total liability shall not exceed the amount paid by you for the specific product in dispute.

17. INDEMNIFICATION

You agree to indemnify and hold harmless Tails Central and Wellnex India Consumer Private Limited from any claims arising from:

  • Violation of these Terms

  • Misuse of products

  • False prescription uploads

  • Regulatory non-compliance on your part

18. FORCE MAJEURE

We are not liable for failure or delay due to events beyond our control including:

  • Natural disasters

  • Government actions

  • Supply chain disruptions

  • Internet outages

19. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka, India.

20. MODIFICATIONS TO TERMS

We reserve the right to update these Terms at any time.

Changes will be effective upon posting on the Website.

Continued use of the Website constitutes acceptance of revised Terms.

21. CONTACT INFORMATION

Wellnex India Consumer Private Limited
CIN: U47912KA2024PTC188102
Email: hello@tailscentral.com
Website: www.tailscentral.com