Contact
Tails Central Support
Contact Tails Central
Need help with an order, product question, delivery update or everyday pet-care shopping decision? Send us the details and the Tails Central team will help you find the next right step.
How to reach us
Email: support@tailscentral.com
Website: www.tailscentral.com
Support hours: To be confirmed by the Tails Central team before launch.
For order help
When contacting us about an order, include your order number, registered email or phone number, product name and a short description of what you need help with.
- Order status or delivery questions
- Damaged, incorrect or missing items
- Return or refund questions
- Product availability and catalogue questions
For product guidance
Tell us your pet's species, age, breed or size, current food or product routine, and what you are trying to solve. We can help with shopping guidance, product comparisons and routine-friendly options.
Care note: Tails Central content and support are educational and shopping-focused. We cannot diagnose illness, prescribe treatment or replace a veterinarian. For urgent symptoms, injury, medication questions or sudden behaviour changes, contact a qualified veterinarian.