Shipping policy

SHIPPING POLICY

Tails Central
Operated by: Wellnex India Consumer Private Limited
CIN: U47912KA2024PTC188102
Website: www.tailscentral.com
Effective Date: 15th February, 2026. 

1. OVERVIEW

At Tails Central, we are committed to delivering your pet’s essentials safely, efficiently, and responsibly. This Shipping Policy outlines the terms governing order processing, dispatch timelines, delivery standards, and risk transfer.

By placing an order on tailscentral.com, you agree to the terms below.

2. SHIPPING COVERAGE

We currently ship across India, subject to:

  • Serviceability of the pin code

  • Regulatory compliance (for prescription products)

  • Courier network availability

We reserve the right to decline delivery to certain remote or restricted locations.

3. ORDER PROCESSING TIME

3.1 Standard Products

Orders are processed within 24–48 business hours from payment confirmation.

3.2 Prescription / Regulated Products

Orders requiring prescription validation may take 1–3 business days for verification before dispatch.

3.3 Business Days

Business days exclude:

  • Sundays

  • National holidays

  • Government-declared holidays

4. SHIPPING CHARGES

Shipping fees may vary depending on:

  • Order value

  • Delivery location

  • Weight and volumetric weight

  • Special handling requirements

Free shipping (if applicable) will be displayed at checkout and may be subject to minimum cart value thresholds.

Tails Central reserves the right to modify shipping charges at any time without prior notice.

5. ESTIMATED DELIVERY TIMELINES

Estimated delivery timelines (after dispatch):

Region Estimated Delivery
Metro Cities 2–4 business days
Tier 2 Cities 3–6 business days
Tier 3 / Remote Areas 4–8 business days

These timelines are indicative and not guaranteed.

Delivery may be delayed due to:

  • Weather conditions

  • Logistics disruptions

  • Regulatory verification (health products)

  • Courier delays

  • Force majeure events

6. SAME-DAY / EXPRESS DELIVERY (IF OFFERED)

If express delivery is available in select cities:

  • Orders must be placed before the specified cut-off time

  • Additional charges may apply

  • Service is subject to courier capacity

Failure to deliver within the same day does not entitle the customer to automatic compensation unless explicitly stated.

7. SUBSCRIPTION ORDERS

For subscription-based deliveries:

  • Orders are auto-processed as per selected frequency

  • Address changes must be updated before billing cut-off

  • Failed deliveries due to incorrect address are chargeable

Repeated delivery failures may result in subscription suspension.

8. ORDER TRACKING

Once dispatched, customers will receive:

  • SMS / Email confirmation

  • Tracking link (where available)

Tails Central is not responsible for delays once the package is handed over to the courier partner.

9. DELIVERY ATTEMPTS

Courier partners may attempt delivery up to 2–3 times.

If unsuccessful due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept

The order may be returned to origin (RTO). Re-shipping charges will apply.

10. RISK OF LOSS & TITLE TRANSFER

Risk of loss transfers to the customer upon successful delivery at the address provided during checkout.

Proof of delivery (POD) from the courier shall be considered valid confirmation.

11. DAMAGED OR TAMPERED PACKAGES

If the package appears:

  • Damaged

  • Opened

  • Tampered

You must:

  • Refuse delivery immediately, OR

  • Record an unboxing video clearly showing the issue

Claims without unboxing proof may not be eligible for replacement.

Any shipping damage must be reported within 24 hours of delivery to:

📧 hello@tailscentral.com

12. ADDRESS ACCURACY

Customers are responsible for providing accurate:

  • Full name

  • Phone number

  • Complete address with pin code

Tails Central is not liable for delays or losses caused by incorrect address details.

13. RESTRICTED ITEMS & SPECIAL HANDLING

Certain products may require:

  • Temperature-controlled storage

  • Compliance verification

  • Adult signature upon delivery

In such cases, additional dispatch time may apply.

14. FORCE MAJEURE

We are not responsible for shipping delays due to:

  • Natural disasters

  • Pandemic restrictions

  • Government regulations

  • Political disruptions

  • Internet or system failures

15. DELIVERY REFUSALS

If a customer refuses delivery without valid reason:

  • Shipping fees are non-refundable

  • Return shipping charges may be deducted from refunds

For COD orders, repeated refusals may result in account restrictions.

16. INTERNATIONAL SHIPPING

Currently, we ship only within India unless explicitly stated.

17. MODIFICATIONS TO SHIPPING POLICY

Tails Central reserves the right to update this Shipping Policy at any time.

Revised policies will be effective upon publication on the Website.