RETURN & REFUND POLICY

Tails Central
Operated by: Wellnex India Consumer Private Limited
CIN: U47912KA2024PTC188102
Website: www.tailscentral.com
Effective Date: 15th February, 2026

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1. OVERVIEW

At Tails Central, your satisfaction matters. This Return & Refund Policy explains when and how you can return an item, and how refunds are processed. By placing an order on tailscentral.com, you agree to the terms below.

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2. RETURN WINDOW

You may request a return within 3-5 days of delivery, provided the item is unopened, unused, and in its original packaging.

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3. DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged, defective, or incorrect, please contact us within 3-5 days of delivery with photo or video proof. This applies even to opened food, treats, or litter items -- we review such claims on a case-by-case basis and will replace or refund the product if the claim is valid.

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4. NON-RETURNABLE ITEMS

For hygiene and safety reasons, opened food, treats, litter, and grooming consumables cannot be returned unless they are damaged or defective on arrival (see Section 3).

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5. RETURN PROCESS

To initiate a return, contact our support team with your order number and reason for return. Once approved, Tails Central will arrange pickup of the item at no cost to you -- we cover return shipping in all cases.

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6. REFUNDS

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 7-10 business days.

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7. CANCELLATIONS

Orders can be cancelled free of charge before they are dispatched. Once an order has been dispatched, it can no longer be cancelled and must instead follow the return process above.

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8. CONTACT

For any questions about returns or refunds, reach out to us at support@tailscentral.com.